We set up a CRM, one system that holds every enquiry and patient, so each enquiry gets a reply and past patients get a nudge to rebook. For clinics in Australia and New Zealand.
We set up a CRM in your account so every enquiry, call-back and patient sits in one place with a clear status: new, replied, booked, not yet booked. We work in the CRM you have, or help you choose one that fits the size of your clinic.
Every new enquiry gets an instant acknowledgement that says what happens next, and is assigned to a named person with a reminder if it hasn't been answered. Enquiries that came in by phone, form and email all land in the same list.
A recall asks a patient to rebook, such as for a follow-up or a check-up. Reactivation reaches patients who haven't been back for a while. We build the lists and the message templates. You decide who is contacted and what goes out, and your team approves it.
We set up a way to record where new patients come from, such as a GP, another clinic or an existing patient. You can see who sends people your way, and a simple thank-you and follow-up goes back to them.
An enquiry arrives at 6pm. The patient gets an immediate reply saying it was received and how to book. The enquiry is assigned to the front desk with a reminder set for first thing Monday, so it is the first job of the week, not a message buried in an inbox.
A patient phones, asks about prices and hangs up. The call is logged against their name with a note, and a short follow-up goes out afterwards offering a booking link.
A patient finished a course of treatment and never came back. A recall list picks out people due to rebook for that service, and the team approves a short message from the clinic asking if they'd like to book in.
Referrals are tagged by source. At the end of the month the practice manager can see which GPs sent patients and sends each a thank-you.
We talk through how enquiries arrive and who handles them now.
We map what happens to an enquiry from first contact to booking, and what happens to a patient after their last visit, so we can see where people fall through.
We walk you through what we'd set up, in what order and what it costs, quoted from an estimate of the hours involved. Nothing starts until you say go.
We build the CRM and the follow-up, test it with made-up patients, and train your team to run it.
A CRM is one system that holds every enquiry and patient. Each record shows who got in touch, what they asked, who owns the follow-up and whether they've booked. For a clinic, that means every enquiry lands in one list and no past patient is forgotten. We set it up in your own account.
Practice software usually records appointments and clinical notes. A CRM tracks the conversation before and after: the enquiry that hasn't booked, the patient due to come back, the GP who refers. They do different jobs, and we connect them where it makes sense.
Quickly enough that the patient hears from you before they try the next clinic. We set up an instant acknowledgement that says what happens next, assign each enquiry to a named person, and add a reminder if it hasn't been answered. Enquiries from every channel land in one list.
A recall is a message asking a patient to rebook, such as a follow-up or a check-up. Reactivation reaches patients who haven't been back for a while. We build the lists and message templates in your CRM. You decide who gets contacted and what goes out, and your team approves it first.
No. The CRM lives in your own account, and we hand it over to your team. We don't keep copies, exports or screenshots of patient details, and we build and test with made-up patients. You stay in control of your data throughout.
It records where new patients come from, such as a GP, another clinic or an existing patient, so you can see who sends people your way. Then it sets up a simple thank-you and a follow-up with the referrer. We build it in your CRM around how referrals reach you now.
Admin access to your current CRM or the email and form tools we'd connect, a list of the ways enquiries reach you today, and a person on your team who owns replies. For recalls, we need your rules for who to contact, such as treatment type and their last visit. Patient records stay in your systems.
Book a call and we'll trace what happens to a new enquiry at your clinic, from first contact to booking.
A patient asks ChatGPT or Google for a clinic like yours, and the one down the road gets named instead of you.
We fix your site's technical basics, write the pages search engines and AI tools pull answers from, and tidy your Google Business Profile. AEO (answer engine optimisation) is the part that gets you named in AI answers.
Explore SEO and AI searchA patient finds your site, can't tell which service suits them or how to book, and leaves.
We build or rework your site so the path from first visit to booking is short and obvious, with a page for each service you want more of.
Explore website and online bookingYour front desk spends the day on phone calls, reminders and re-typing notes into a second system.
We find the repetitive jobs and hand them to automation and AI, with your team still in control of what goes out.
Explore workflow automation and AI